Application Manager

Location: United Arab Emirates
Date Posted: June 13, 2017
Job ID: 2621
Employment Type: Permanent


  • Former Developer, Business (Systems) Analyst. 
  • Diligent in Documentation and Planning, despite urgent matters, and higher priorities. 
  • Controlled temperament, proactive, consulting, well organized planner and executer.
  • Preferred nationality for this role & environment:   Lebanese, Jordanian.

To develop and lead a dynamic IT Applications department, to provide Webcor Angola with managed access to comprehensive, reliable, relevant and up-to-date information and report facilities.


To ensure that data and information required by all stakeholders is accurately prepared, submitted and available on a timely basis.




  1. Documentation:   Tactful Business Analysis and Technical Documentation
  2. Microsoft AX:   thorough implementation knowledge in Accounting, Wholesale/Retail, competent in Manufacturing.
  3. Microsoft GP:   thorough implementation knowledge in Accounting, Wholesale/Retail, and competent in Payroll & HR.
  4. SharePoint:       implementation knowledge in Workflows, integration with other systems.  Nintex workflow preferred.
  5. Supply Chain, Fleet Management:    implementation knowledge.
  6. WMS:        implementation knowledge. 
  7. Support:    knowledge in processes and procedures.


Collaborates effectively between all members of the IT department and organization;

Communicates professionally and effectively both verbally and in writing with other vendors and customers;

Gathering internal customer requirements, and structures them in to a clear and logical document;


Reviews Business Requests to IT, obtains and clearly documents Business Cases, Business Processes, and Detailed Business Requirements. Analyzes, Budgets, Plans project proposals. Gains clear sign off from all required Stakeholders.

Researches and builds cost effective, efficient and innovative technology solutions, to meet business needs.

Develops Requests for Proposals (RFP).Negotiates and manages vendor contracts for Information Technology services.

Meets and negotiates with vendors regarding software procurement and maintenance.

Ensure compliance with contract specifications. Consult with vendors regarding system functionality.

Provides multiple feasible and practical solutions.

Prepares time and cost estimates for completing projects.

Prepares regular and clear Project reports, Gantt and PERT charts, using project management tools.


Manages several MIS/ERP projects, ensuring that the projects are completed on time, within budget and to the satisfaction of internal customers;

Understands and utilizes basic Change Management principles,
and makes sure there is a smooth change over from the old system to the new one.


Plans, directs, coordinates, and reviews the ‘Work Plan’ for warehouses ‘Application Support Staff’.

Assigns work activities to needs of the organization. Reviews and evaluates work products, methods and procedures.

Meets with staff to identify and resolve problems.


Analyze business systems to determine effectiveness.

Identifies inadequacies, inefficiencies, and problems and recommend solutions.

Develops system specifications. Recommends application software development as needed.


Stays current on, and adheres to established policies, procedures and documentation.



At Least 1 full lifecycle ERP System Implementation of Microsoft AX (preferably across multiple entities)Years: 3-4

ERP Implementation experience using (Microsoft GP, Navision, SAP B1) Years:2-3

Expert knowledge of project management process and principlesYears:3-5

Expertise in MS SQL Server, MS Project, Excel, Visio, and Power pointYears:3-5

POS Implementation, preferably in LS RetailYears: 2-3

Business analysis expertise preferably within a wholesale or retail environmentYears:3-4

Quality AssuranceYears:2-3

Conducting GAP AnalysisYears:2-3

Writing detailed RFI and RFP for a minimum of 2-3 projects


Supporting multiple internal companies at different locations

Work in a multi-culture and multi-national environment

Work in a fast pace and fast growing company where rules and procedures may not all be well defined yet

Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

Previous ERP project implementation experience in Angola is a strong added-value;

Ability to learn and apply technical and functional information in a fast-paced, demanding work environment;

Experience in implementing Enterprise applications, especially ERP, POS, and WMS in Wholesale and Retail companies would be an asset;

Managing Software licenses and compliance.




University degree in the field of computer science or information systems and 10 years related work experience.

Master’s degree in either of these fields preferred.

PMP or other Project Management Certificate are highly valuable.

ITIL certification are a plus.


Fluent in English spoken and written. 



Corporate IT ‘Lead / Supervisory / Management’ experience.Years: 5

IT Delivery Management and/or Technical Project ManagementYears: 5

Project Management preferably within a wholesale or retail environmentYears: 5

Managing the creation of business requirements documents, solution documents, status reports, test plans Years: 3-5

Supply chain and warehouse management skills preferably within wholesale or retail industryYears: 2-3



Working experience with Arch Retail system and/or Pastel ERP.

Implementing and managing service help desk is a plusYears: 2-3

Defining and implementing business continuity management including disaster recovery plan is a plusYears: 2-3

Working experience within Food and beverages industry Years: 2-3

Arabic and Portuguese conversation or reading skills.



Prepared By

Approved By


Group CIO



Solayman Refae





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