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Lead Brand Ambassador

Location: United Arab Emirates
Date Posted: February 06, 2019
Job ID: 3746
Employment Type: Permanent
Lead Brand Ambassador

The LBA plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and acts as the direct liaison between the client and the customer service center. The LBA is responsible for Call Center operations.

Key Skills

  • Strong project management, organizational and planning skills
  • Analytically minded, specifically comfortable with data, metrics and trends
  • Proven experience managing client relationships, especially sensitive issues
  • Ability to analyze problems and produce a viable solution
  • Excellent verbal and written communications skills and good attention to detail

Qualifications

  • University degree required.
  • Fluent, both verbal and written, in English/ Arabic
  • 3-5 years of client services
  • Experience in customer service
  • Experience in Premium/Luxury industry would be an advantage
  • Knowledge in using Microsoft applications – Word, Excel, PowerPoint and Outlook
  • Experience in managing people

Working hours Sunday - Thursday, 11am - 8pm

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