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Software Services Account Delivery Manager – (Banking / Currency Automation)

Location: United Arab Emirates
Date Posted: November 02, 2021
Job ID: 5384
Employment Type: Permanent
Software Services Account Delivery Manager – (Banking / Currency Automation)

Our client customizes security technologies across 4 major fields: Payment, Connectivity, Identities, Digital Infrastructures.

  • You will play a key role in building on long-term customer relationships, acting in conjunction with Sales, and bridge between the client and Services Team.


The Role: Software Services Account Delivery Manager

  • Co-ordinate delivery of services ensuring they are delivered in line with contractual obligations and Service Levels
  • You will be the primary interface with the Sales Department and the Service Delivery Operations
  • Handle operational matters, quality performance, change management for software services contracts


Service Delivery Management

  • Drive, demonstrate quality performance of service delivery management with assigned accounts for software services contracts
  • Work with L1, L2, Global Delivery Centers and 3rd Party Suppliers to ensure they are fulfilling their Service Delivery responsibilities

 

Processes Improvement

  • Operational methods, procedures are documented, maintained, reviewed regularly for effectiveness
  • Global standard, policies, procedures and operating principles

 

Change Management

  • Find opportunities for growth supported by the wider team
  • Ensure new/changed services are fit for purpose and seamlessly transitioned into LIVE

The Candidate:

  • 5+ years of experience
  • 3 years proven success in Customer / Deliver Operations role with Software Services Delivery
  • Experience leading change management governance process
  • Knowledge of pre-sales and post sales p

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