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Integrated Client Services Director

Location: United Arab Emirates
Date Posted: January 19, 2022
Job ID: 5633
Employment Type: Permanent
We are hiring for a talented Integrated Client Services Director with a focus on Integrated Communications (Advertising, PR, Digital/Social).

The successful candidate needs to be based in / flexible to relocate to Abu Dhabi, based on the specific needs of the role.

Role Purpose:

  • Leading and managing an integrated client servicing team across various communication domains (Advertising / Digital / PR)
  • Ensuring that we truly integrate our communications functions from an account management perspective.
  • Responsible for all operational and financial elements of the team.

Other responsibilities:

  • Play a key role in new business development and creating and deepening client relationships
  • Obtain client feedback and drive increases in client satisfaction and engagement.
  • Track reporting of performance to ensure team accountability and quality of service.
  • Run day to day operations of a full service Integrated Communications Agency, and supervise the team’s output and troubleshoot problems and issues ‎that may arise. ‎
  • Oversee and lead the Client Services teams as they manage and grow existing client accounts.
  • Lead pitches to prospective clients and grow agency top line revenue.

The candidate:

  • At least 10-12 years experience, preferably with a multinational agency with exposure to an integrated communications agency environment
  • The individual should be based in / flexible to relocate to Abu Dhabi, due to the dynamics of the role and clients involved.

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