Lead – Service Delivery

We’re seeking an experienced Service Delivery Lead to oversee client services, lead a team and drive operational improvements.

• Manage end-to-end service delivery, ensuring high standards and a positive client experience.

• Lead team performance against KPIs and operational targets.

• Resolve client escalations and improve processes using feedback and performance data.

• Bring 5–8 years’ relevant experience, including 2–3 years in a managerial or supervisory role.

• Experience in company formation/business setup and knowledge of free zone operations preferred.